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Key aspects of choosing a vendor. Choosing the best demand forecasting system

The demand forecast affects the entire supply chain. By planning sales and having understanding of the future demand, you can not only ensure the right amount of products on the shelves, but also understand what activities need to be carried out with specific product positions in order to generate additional profit. In addition, this allows you to maintain a high level of availability of goods with minimal inventory.

Human error factor Read the article to find out.

Demand forecast nuances

Subjectivity and process dependence on specific specialists numerous disadvantages:
7 MIN READ
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How to improve the accuracy of demand forecasting and increase profits? Tips for retailers

The forecast of demand depends on many variables that require analysis: from historical data to external influences. It is quite difficult to take into account all these variables in a changing environment. Meanwhile, inaccurate forecasting entails an increase in unnecessary operating costs, such as logistics, warehouse or financial, and leads to lost sales. In this article, we’re explaining how to improve the accuracy of forecasting.

Specifics of demand forecasting in retail

To improve the accuracy of forecasting in retail, you need to understand the main external and internal factors. Here are the main ones:

Impact of promotional campaigns on assortment The launch of promotional campaigns contributes to the cannibalization of related products. For example, discounts on products of a higher price category always lead to a decrease in sales in the medium price segment. Therefore, it is important to quantify the demand here in order to ensure the availability of goods for promotional campaigns. Variability in customer behavior Sales are closely related to the preferences of buyers. It is difficult to say what the incentive to buy a particular product was: its price, branding, or a bad customer experience with a competitor’s product. A holistic perception of the outlet in the minds of buyers also plays an equally important role. So, as you can see, there are many factors that affect final sales. General context The general environment of a particular retailer should also be considered. Here we are talking about existing nearby businesses, taking into account related areas. For example, when going grocery shopping, a person may notice a household goods store and remember the need to buy cleaning products. These factors also influence sales, although it is very difficult to estimate this influence. Impact of external factors Seasonality, political situation and economic characteristics affect demand and the accuracy of sales forecasting. Unfortunately, there are no tools that can accurately predict what a business will face in the future, but modern forecasting capabilities help companies respond to changes as quickly as possible. Brand and marketing The relationship of a specific SKU with a clear need in the mind of the consumer plays an important role. This is where advertising campaigns and brand development work come to the rescue, which in turn can increase sales by several times. Location of outlets Store location is essential in predicting retailer demand. The number of buyers and the relevance of the existing range of goods depend on this.

The methods of traditional manual analysis have long lost their effectiveness to mathematical models based on the use of artificial intelligence and machine learning. This approach not just involves using a certain formula, but improves the accuracy of demand forecasting, taking into account internal and external factors.

How to build a high-quality forecast?

Forecast accuracy is key to inventory management, so each company must forecast demand for different periods of time. Depending on the goals and objectives of the business, there are several types of forecast:

  • Short-term or operational: to make quick decisions required by frequent fluctuations in demand
  • Medium-term: to manage resources and ensure busines
  • s performance
  • Long-term: to make strategic decisions on investments and changes in assortment matrices

Using the manual method for all the forecast types described above makes this process inefficient for a number of reasons:

  1. You depend on specific specialists or project teams.
  2. Taking into account all the factors in the format of spreadsheets is beyond the power of even experienced professionals.
  3. Manual methods usually involve the use of a limited number of formulas and methods.
  4. High probability of human error in forecasts.

To improve forecasting accuracy, retailers delegate complex mathematical forecasting calculations to intelligent systems that can automate this process and make it more efficient through the use of artificial intelligence and machine learning.

The forecasting efficiency and accuracy of these systems is affected by how often you enter new data that is relevant for the calculation. The more high-quality analytical data you provide to the system, the more accurately its mathematical model will work. So if you are just thinking about implementing a system that can improve forecasting accuracy, then we advise you to start working with historical data and demand-correcting factors right now.

What data is needed for the forecast? Let’s take SMART Demand Forecast as an example. This is a system capable of making demand forecasts for both permanent and promotional sales.

The recipe for the necessary data that retailers should structure and accumulate for a successful forecast is as follows:

  • Sales history
  • Detailed information about promotions (type of promotion, its time frame)
  • Prices
  • Marketing activities
  • Hierarchies of products and points of sale
  • Information about competitors (type, geography, etc.)

The absence of some of the above data may affect the forecast accuracy. But this does not limit you in terms of implementing SMART Demand Forecast. To get more information about the benefits and capabilities of the solution, fill out the form.

With companies that are ready improve forecasting accuracy, we launch a pilot project that involves:

  • Developing a plan, setting goals
  • Describing business processes
  • Adapting all data to a single structure
  • Running the model on some of the SKUs, which will allow the retailer to evaluate the accuracy of the forecast

This is followed by a stage of full-scale testing of the solution, at which SMART Demand Forecast is integrated and deployed. The final step is the application of system algorithms for the entire range of products and points of sale. Depending on the wishes of the customer, in the future the project can be transferred to the SMART business specialists for technical control or implemented on the customer’s side.

The impact of forecasting on key business indicators

A high-quality forecast is necessary for better control and management of the supply chain: inventory planning, improving the logistics component and enhancing customer experience. Other advantages of accurate forecasting include:

Reducing overstock The write-off of surplus goods is not only lost profits, but also unplanned disposal costs. To avoid this, it is necessary to work on improving the accuracy of demand forecasting. Improved goods turnover Accurate forecasting helps reduce excess reserves. This improves product turnover and frees up frozen cash. Increasing sales A high-quality forecast will ensure the necessary level of product availability on the shelves, which will lead to regular sales without the threat of out-of-stock. Strategic focus and reduced staff costs Demand forecasting systems take over almost all the mechanical work. This will allow current analysts to focus on more strategic tasks, and the company will not have to spend money on attracting new specialists.

Therefore, an accurate forecast stimulates positive changes in many business indicators. A forecast based on artificial intelligence and machine learning takes into account more components affecting demand and speeds up the process of making managerial decisions in a company.

To get a personal consultation on SMART Demand Forecast, fill out the form.

5 MIN READ
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Demand forecast as a profitable business tool

Running a business today is not easy. Challenges, thrown at us by the reality one after another, significantly complicate this process, and it is sometimes extremely difficult to foresee the impact of unfavorable external factors on the market and consumer behavior. One of the most painful points for companies in recent years has been the shift in demand. A growing number of factors, from influencer posts to unexpected circumstances, are causing shoppers to change their buying behavior more frequently.

The problem is that these changes happen quite unexpectedly, and there is no magic tool that could foresee global situations that create risks for companies. But are there other methods to look ahead and adjust your business processes? In this article, we talk about demand forecasting, find out the importance of the process, and look at modern solutions that, based on machine learning algorithms and artificial intelligence, can improve your operational planning in a changing environment.

What is the demand forecast?

It is the process of estimating future demand through the analysis of historical data, information and the influence of additional factors. Effective demand forecasting provides companies with valuable information about opportunities in current and potential markets and helps managers make informed decisions about volume to order, product promotion and overall business strategy.

On the flip side, by ignoring this process, companies risk making wrong decisions in terms of product strategy and target markets. This in turn can create a lot of problems, such as increased storage costs, decreased customer satisfaction, and gaps in supply chain management. In short, the company either loses funds or does not receive them in full.

Historical remark

In general, the trend towards creating separate departments for forecasting demand in companies appeared in the late 80s of the last century. At first, in most cases, forecasts were based on simple statistical models and methods such as moving averages, exponential smoothing, or even instinctive judgment (colloquially called ‘gut feeling’). And then, with the development of technologies in the field of data storage and processing (Big Data), the demand forecasting process has undergone significant changes and has become an indispensable tool for businesses of different industries and sizes.

And if the demand forecasting software market in 2019 was estimated at $3 billion, by 2030 this amount is expected to be more than $14.5 billion (transparency market research). So, further on we’ll outline why you should pay attention to this topic and how demand forecasting can become part of your business processes.

Importance of demand forecast for businesses

Demand is the driver of all business. Not surprisingly, its analysis affects the efficiency of many company processes. Demand forecasting is never 100% accurate (only if it is a coincidence or fraudulent calculation), but it is necessary, because it affects the following:

Budget planning The data obtained from the forecast helps to make effective financial decisions on operating, production and marketing costs. In addition, a clear picture of expected demand will help plan staff costs and reallocate resources during peak periods of activity. Developing a pricing strategy Determining the right price, given the current market activity and demand for your product, is key. Thanks to the demand forecast, you will be able to adjust your pricing policy depending on the situation, as well as set up tools for its implementation in advance, such as discounts, promotions, etc. By understanding the market and potential opportunities, you can set competitive prices and use appropriate value-for-money marketing strategies. Stock level control By predicting future demand, you can calculate the optimal amount of goods in stock without creating an overstock. This way you avoid overpaying for excess storage, or, conversely, you can prepare in advance for the hype during a period of increased sales. It is advisable to use demand forecasting regardless of the business area: be it retail, FMCG, a pharmaceutical company or construction, etc.

Demand forecasting and planning. What’s the difference?

Many people use the concepts of demand forecasting and demand planning interchangeably. However, there is a fundamental difference between the two. And while forecasting is a strategic prediction based on historical data and analysis of related factors, planning is a more tactical process that involves building a plan based on forecast data and developing steps for its implementation. More about the difference:

Factors affecting demand forecast

There are a number of factors that significantly affect the demand and are taken into account while forecasting. Here are the key ones:
4 MIN READ
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SMART Demand Forecast is a demand forecasting system based on machine learning and artificial intelligence algorithms. Release 1
Inventory is one of the most valuable assets of a company. The key to proper management of which is high-precision demand forecasting. SMART Demand Forecast, based on machine learning algorithms and artificial intelligence, helps Supply Chain Managers with this. The solution allows you to determine the optimal quantity of goods to be ordered, sufficient to meet demand, and prevents overstocking in the warehouse. All this, in turn, affects proper availability in retail outlets, reducing the level of lost sales and at the same time reducing the level of funds frozen in inventory. The relevance and necessity of a demand forecasting system is beyond doubt, so we invite you to look into the functionality of SMART Demand Forecast.

SMART Demand Forecast functional blocks

Operation of SMART Demand Forecast is ensured by 5 blocks: modeling, selection of analogs, analytical reports, processing of personal information and system configuration.

Information processing block

The system operates on the basis of machine learning and artificial intelligence algorithms, for which the input data for model training plays an important role. Therefore, we paid special attention to verifying their integrity and the possibility of secure processing, as well as storing historical data of business activities and personal information of users. Let’s take a closer look at the features of this block:
  1. Processing of personal data in accordance with the GDPR
SMART Demand Forecast takes care of security of received data and complies with the General Data Protection Regulation, which is why:
  • Authorization in the system occurs using Microsoft Azure Active Directory.
  • Personal information about users, which is processed by the system, is pseudonymized and stored directly in Microsoft Azure Active Directory.
  1. Data integrity check
The system incorporates intelligent algorithms for processing large arrays, which makes it possible to check integrity of data. This allows you to detect problems with the data even before running the model.

Modeling block

SMART Demand Forecast has a modeling block that allows you to start the process of training the model and preparing a forecast, administer promotional campaigns, and save and export the results. The block has the following capabilities:
  1. Filtering by products and stores
In accordance with the levels of the product hierarchy and the levels of filtering by stores, the system provides for the use of filters in the modeling block for the information displayed on it.
  1. Starting the model training process
In the demand forecasting system interface, users with the appropriate access rights can start the model training process.
  1. Displaying the stages of model training and forecast preparation
In SMART Demand Forecast, end-to-end display of the model training and forecast preparation statuses are implemented for all users.
  1. Cancelling the process of training the model and preparing the forecast
The ability to stop the model training and forecast preparation processes if necessary is implemented for users with appropriate access rights.
  1. Import of promotional campaigns
The interface has a feature of importing promotional campaigns using a pre-exported template file.
  1. Forecast preparation and its further saving
Users with the appropriate role rights can:
  • Start the process of preparing forecasting using machine learning algorithms,
  • Finalize the prepared forecast,
  • Export results in CSV format.

Analog selection block

In SMART Demand Forecast, functionality for analog processing is implemented. Users have the ability to:
  • Check products / stores, that do not have enough data on actual sales to forecast, for availability,
  • Analyze the list of proposed anaogs of products / stores,
  • Select a relevant product / store as a benchmark.

Analytical reports block

Analytics is an integral part of the system. Reporting in the system is based on Power BI, integrated into the interface, providing flexible and complete information. Users can analyze:
  • Historical sales,
  • Forecast quality based on historical data,
  • Sets of promotional campaigns involved in forecasting,
  • Compensated sales.

System configuration block:

Custom settings of SMART Demand Forecast make it more flexible for your business. You can:
  • Make settings related to training and forecast preparation,
  • Monitor system users, their rights and statuses,
  • Select personal settings,
  • Set your own filters with different sets of conditions for further use in the modeling block,
  • Set up planning options, including:
    • Opening date of the planning period,
    • Planning horizon,
    • Required time series for model training,
    • Forecast granulation level
Want to learn more about SMART Demand Forecast? Email us at sales@smart-it.com and we will contact you.